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PalmerLindley Privacy Policy

Effective Date: September 2026

Last Updated: September 2026

PalmerLindley Laundry Services (“PalmerLindley,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains the information we may collect when you visit our website, schedule a service, communicate with us, or use PalmerLindley services, as well as how we use and protect that information.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you schedule a service, complete a laundry-care form, contact us, or otherwise interact with PalmerLindley.

This may include your name, telephone number, email address, appointment information, laundry-care preferences, detergent or fragrance preferences, information about stains or special-care items, service selections, customer notes, and communications with PalmerLindley.

We may also maintain information about your orders, including order weight, selected services, pricing, payment status, processing notes, pickup or completion information, and service history.

2. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically by our website, scheduling, analytics, security, or other technology providers.

This may include information such as browser type, device type, approximate location derived from an IP address, pages visited, referring pages, and interactions with our website.

We may use cookies and similar technologies when necessary to operate the website, understand how visitors use it, remember preferences, improve performance, and support features made available through our website.

3. How We Use Your Information

We may use information collected through PalmerLindley to provide and manage laundry services; schedule and confirm appointments; process customer orders; communicate about garment-care concerns, pricing, completion, or pickup; maintain service and business records; respond to questions or customer-service requests; improve our services and customer experience; prevent fraud or misuse; protect our customers, business, host locations, and systems; and comply with applicable legal or regulatory obligations.

We may also use your service history to recognize returning customers and determine eligibility for applicable customer rates, promotions, or loyalty benefits.

4. Laundry-Care Information

Information provided through our Laundry Care Preferences form is used to help PalmerLindley understand how you would like your laundry handled.

This information may include detergent preferences, fragrance preferences, fabric-softener or dryer-sheet preferences, stains requiring attention, special-care instructions, and other information you choose to provide.

Please do not submit sensitive personal information that is unnecessary for us to provide your laundry service.

5. Scheduling Services

PalmerLindley may use a third-party scheduling platform to manage appointments and customer intake.

Information you submit while scheduling may therefore be processed by both PalmerLindley and the scheduling provider according to their respective privacy practices.

Our use of a third-party scheduling provider does not change PalmerLindley's commitment to using customer information for legitimate business and service purposes.

6. Payments

When online or electronic payments are available, payment transactions may be processed through third-party payment providers.

PalmerLindley generally does not need to receive or store your complete payment-card number when payments are processed directly by a payment provider.

Payment providers may collect and process information according to their own privacy policies and security practices.

7. How We Share Information

PalmerLindley does not sell your personal information.

We may share information when reasonably necessary with service providers that help us operate our website, scheduling system, communications, payments, technology, or other business functions.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, enforce our agreements, investigate suspected fraud or misuse, or protect the rights, safety, property, customers, or operations of PalmerLindley or others.

Service providers are given access only as appropriate for the services they perform.

8. Host Locations

PalmerLindley may provide services from an authorized host location, including our current WDF service location at Sun Coin Laundry.

Operating from a host location does not automatically mean PalmerLindley shares its complete customer database, website account information, or independently generated customer information with that location.

Information may be shared when reasonably necessary to coordinate an order, resolve a location-related issue, fulfill an agreed referral or contracted service, protect customers or property, or otherwise support the service requested by the customer.

9. Commercial & Referred Accounts

Some customers or accounts may be referred to PalmerLindley by a business partner, host location, organization, or other authorized referral source.

When necessary to administer a referred or contracted account, limited information about the service, order, or account may be shared with the referring or contracting party.

We will seek to limit such information to what is reasonably necessary for the applicable business relationship or service.

10. Marketing Communications

If PalmerLindley offers promotional emails or text messages, we may use contact information for marketing where permitted and where any required consent has been obtained.

Customers may opt out of promotional communications using the instructions provided with those communications.

Service-related messages—such as appointment confirmations, order questions, completion notices, and pickup information—are different from promotional marketing messages and may still be sent when necessary to fulfill an active order.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and financial records, resolve disputes, enforce agreements, meet legal obligations, and support legitimate business operations.

Retention periods may vary depending on the type of information and why it was collected.

12. Data Security

PalmerLindley takes reasonable administrative, operational, and technological measures to protect customer information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should therefore avoid sending unnecessary sensitive information through website forms, email, or scheduling notes.

13. Your Privacy Choices

You may contact PalmerLindley to ask questions about personal information you have provided, request that inaccurate contact information be corrected, or ask about available options regarding your information.

Certain information may need to be retained when reasonably necessary for completed transactions, financial records, legal obligations, dispute resolution, fraud prevention, or other legitimate business purposes.

14. Children's Privacy

PalmerLindley's website and online scheduling services are intended for individuals capable of arranging and authorizing laundry services.

We do not knowingly use our website or scheduling system to solicit personal information directly from children under 13.

15. Third-Party Websites and Services

Our website may contain links or integrations involving third-party websites or services.

PalmerLindley is not responsible for the independent privacy practices of third parties. Customers should review the privacy information provided by those services when appropriate.

16. Changes to This Privacy Policy

PalmerLindley may update this Privacy Policy as our services, technology, or legal obligations evolve.

When changes are made, we will update the Last Updated date displayed at the top of this page. Material changes may also be communicated through other reasonable means when appropriate.

17. Contact PalmerLindley

Questions or concerns about this Privacy Policy may be directed to:

PalmerLindley Laundry Services

Email: support@palmerlindley.com

Website: palmerlindley.com

Current WDF Service Location:

Sun Coin Laundry

4195 Jonesboro Rd, Forest Park, GA 30297